Friday, 20 July 2012

Heathrow Airport on its busiest day ever



Last Sunday we met with the dCdM and the PA to discuss what was going to happen the following day. We learned that nearly half of our athletes were arriving along with several senior members of the delegation including our CdM so we had to be sure everything was ready.  Around the village we managed to tie up the loose ends with the rooms and equipment however a few loose ends still remained. The repair crew had been through the flats to deal with many of the outstanding issues, logistics brought any missing furniture and the IT and cable technicians had been through and finished everything that needed fitting or assembly. Things were starting to look up for us and our hard work the previous couple of days was really starting to show.

Aside from the logistical arm of LOCOG, the Olympic fleet is divided up into 3 different groups ranging from T1 – T3 and as you can imagine each classification services a different purpose. T1 and T2 are dedicated transportation services to and from specific Olympic Venues however T2 transport is only available to VIP’s. This can be the CdM, political figureheads or important friends of the delegation. These services are similar to a cab company where you would arrange ahead of time for a specific journey. The final, T3 is for the dedicated NOC vehicles. Each NOC is allocated a number of these vehicles (with more being available for an additional fee) depending on the size of their delegation and the types of events they are participating in. The T3 vehicles do not carry the same restrictions as the other two services. These cars can literally go wherever the delegation wishes and do not have to stick to the Olympic road network. For us this has meant trips to the Embassy, pickups and drop-offs at hotels and other locations and even shopping trips for missing toiletries.  The delegations participating in road cycling events are given an extra estate car (station wagon) and people carrier (minivan) as part of the requirement for such events.

A plan was in place and we knew what we were doing. We were taking three T3 cars with us for the transport of the officials and VIPs. After arriving to the terminal and proceeding to the short stay car park I was waved down to the ground floor where I was told someone would direct me to park. I headed down and was shown to a front row parking spot marked for Olympic use with a team of Olympic Volunteers present coordinating the T1 & T2 transportation services. This made things quite easy as it was a straight-shot from the arrivals hall to the car park.

To greet the delegation three NOC Assistants were on hand each with their own vehicle, the dCdM, the PA as well as a host of important looking Cubans from their Embassy. The setup at Heathrow was impressive. LOCOG had Olympic Volunteers roaming all over the arrivals hall helping out wherever possible. Our dCdM and PA had pre-arranged some special passes that allowed them to cross into the secured area to greet the delegation so they headed in to greet our new arrivals. The scene was exciting. There were anxious cameramen, groups of athletes and delegates from various countries including USA, Mali and Australia. Once the Cubans began arriving the scale of this event came more into focus. Clusters of athletes began appearing from all directions all wearing their Team Cuba blue and red gear often accompanied by massive trolleys (carts) carrying huge boxes and sports bags.

The arrangements were in place for athlete transfers to their relevant sites and for their equipment (bicycles and gear, boats and oars, and endless giant athletic bags) to be forwarded. This was scheduled to depart 30 minutes after the athletes cleared security and was on time. Two buses were arranged for the group, one would take the teams associated to Royal Holloway, which is the Rowing & Canoe Sprint Village for the games and the rest headed to the Olympic village. For me and the other two assistants were assigned a group of people ranging from 2-5 people bound for various destinations prior to returning to the Olympic Village. We all managed to return to the village around the same time and set out trying to sort out the correct accreditation for a few of our delegates. The accreditation that we all have is unique to each person having the appropriate level of clearances and access. There was three Team Technicians who were having problems gaining access to the village as they only had their temporary accreditation that they received in their countries so this required quite a bit of running around to fix. We were directed by different people to different places leaving our guests anxious and annoyed.

Security for the Olympics was contracted by LOCOG to a company called G4S. Recently it has been widely publicised that they were unable to fulfil their contract and would fail to be able to provide the necessary staffing for such an event. The British Government has stepped in and drafted in 3,500 additional military personnel to cover the shortfall. Rightfully so the UK Government has decided to hold fire on any response on this matter until after the games. What this means to me and others involved and attending Olympic Events is that the main security checkpoints including both pedestrian and vehicle checks will be manned by military personnel. In addition to the checkpoints the military presence is quite visible around the Olympic sites. The G4S security staff are outfitted in light green tops and dark green bottoms while the military are wearing their fatigues. Often you will see pairs of heavily armed SWAT team officers patrolling the area. With this change in staffing for security checkpoints, I have noticed a major difference in the quality and length of the searches. The soldiers have stepped it up and there is now a much more comprehensive security operation in place. G4S staff remain around the village, usually at internal accreditation checkpoints.

With about half of our athletes around we are expecting a change in the jobs we are asked to do for the delegation. We are excited to be able to attend training events and to check out all of the various venues for competition. Our hours worked has remained quite intense with long days being the norm. My schedule has been so scattered that working the late shift one night followed by the early shift the next morning is not uncommon, however it has managed to be a real adventure.


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